We can only accept returns for items purchased through www.dalba.com. If you purchased our products from a third-party retailer, please contact the retailer or the store directly.
Returns are available for unused items only. Please return them in their original packaging, unopened and unused, within 10 days of the delivery date. We will issue a refund to your original method of payment. Please note that original shipping charges are not refunded and that some products on sale may not be refundable with prior notice. All returns will be charged with a restocking fee (10% of the purchase amount), and it will be deducted from the refunded amount.
*Please note that you are responsible for shipping costs, taxes and any other costs caused during the return. You are also responsible for the safe return of merchandise, but you can select the carrier that works best for you.
*Please note that partial order cancellations are not available.
*All return refunds are processed within approximately 7-10 days upon arrival at our distribution center.
*During peak time (holidays, sales, special events, etc.) it can take longer than normal to process.
* Once completed, it may take your bank an additional 2-7 business days to post the refund to your original form of payment.
*Please note that our return policy may change at any time without notification.
WRONG OR DEFECTIVE ITEM RECEIVED
If you have received a wrong or defective item, please contact us within 3 days. We will investigate on the issue and get back to you with a solution. Please make sure to enter your contact information and photo(s) of the products you received and the parcel box for better and faster assistance.
It may take up to 2 weeks to process replacement. Exceptions may apply.
LOST/STOLEN PACKAGE AFTER DELIVERY
Please note that we have no responsibility for the shipment that has already been delivered to the recipient's address. Therefore, we cannot offer a refund or reshipment for any products that have been lost or stolen after delivery.
If you have any questions about return policy, please contact Customer Service via our contact us online form.